Return Policy

At Headie, we partner with a variety of premium brands, each with its own return, shipping, and warranty policies. Get a quick overview of how returns work with brand-specific details below.

Quick Summary

⏳ Return Window: Most brands accept returns within 5–30 days of purchase, provided items are unused and in original packaging.

📦 Return Shipping: Policies vary — some brands cover return shipping, others deduct from your refund, and some require customers to pay.

💬 Refunds & Exchanges: Refunds are typically processed once the product is received and inspected. Some brands only offer replacements for damaged or defective items.

🔄 Changes/Cancellations: Most brands do not allow order changes or cancellations after processing.

🛡 Warranty: Warranty terms range from none to 1 year, with coverage focused on manufacturing defects.

Last updated April 21, 2025

Brand-Specific Policies

FreezePipe

FreezePipe does not offer returns, but they provide support for defective items.
Orders cannot be changed or canceled once placed.

🔗 [Insert FreezePipe return process link here]

Grav

You have 10 days to return unused items.
In some cases (especially product defects), return windows may be extended.
Order cancellations are accepted before shipment.
6-month warranty available for defective products.

🔗 [Insert Grav return process link here]

Hitoki

30-day return window for unused items in original packaging.
Return shipping is deducted from your refund.
Warranty available for purchase within 7 days of ordering.

🔗 [Insert Hitoki return process link here]

Leaf Palms

30-day return policy for unopened products.
Return shipping covered for defective or damaged items.
Customers cover shipping for general returns.

🔗 [Insert Leaf Palms return process link here]

MAV Maverick

3-day return window for unused items.
For defects or missing packages, return window extends to 7 days.
15% restocking fee and shipping costs apply to buyer’s remorse returns.

🔗 [Insert MAV return process link here]

Nectar Collector

No standard return window listed—returns handled case by case.
Shipping, changes, and cancellations vary depending on the situation.

🔗 [Insert Nectar Collector return process link here]

OCB

30-day return window for unused items.
Return shipping is covered for defective or damaged products.

🔗 [Insert OCB return process link here]

PuffCo

14-day return policy for unused items in original packaging.
Customers are responsible for return shipping.
1-year warranty on most products, 1-month warranty on atomizers.

🔗 [Insert PuffCo return process link here]

TAG (Thick Ass Glass)

2-day return window for unused products.
Return shipping is covered if TAG made an error; otherwise, customers are responsible.
Optional warranty coverage available for purchase.
No cancellations once the order has been processed.

🔗 [Insert TAG return process link here]

Vessel

10-day return policy for unused items.
Shipping charges are deducted from the refund.
6-month warranty available for product defects.

🔗 [Insert Vessel return process link here]

Vibes

30-day return window for unused products.
Customers cover return shipping unless the product is defective or damaged.
No formal warranty, but damaged items are replaced.

🔗 [Insert Vibes return process link here]

ZigZag

30-day return policy for unused items.
Free return shipping for damaged or defective products.
Refunds only issued for items that arrive damaged.

🔗 [Insert ZigZag return process link here]

Need Help?

If you're unsure which policy applies or need help starting a return, our Customer Support Team is here to help. We can walk you through your brand’s policy, handle communications with the manufacturer, and make sure your return is processed smoothly.