Our suppliers collaborate with established carriers, such as USPS, FedEx, and UPS, to ensure your package is delivered efficiently. The chosen carrier depends on factors like your location, the package’s origin, and its size or weight.

No. Currently, we ship exclusively within the United States.

Shipping options and rates vary based on your location, order total, and the items in your cart. We frequently offer promotional shipping rates, including free standard shipping on qualifying orders within the continental U.S. All available shipping methods, costs, and estimated delivery times will be clearly displayed during checkout.

If your tracking information displays "Not Found," allow 24-48 hours for system updates before checking again. 

If the "Not Found" status persists or you have concerns about your tracking, please contact our customer service team. They will gladly assist by investigating your package’s status, coordinating with the carrier, or providing any available updates.

This indicates your package has been prepared by our supplier and is awaiting pickup by the shipping courier. Please allow up to 72 hours for an update, though it typically refreshes overnight.

Once you submit your order, generally, it is not able to be cancelled or modified. Contact our customer service team immediately, and we'll work diligently to review your request.

If you need to update your shipping address, notify us immediately. While we can’t guarantee a change, we’ll do our best to accommodate you based on your order’s status.

Orders are usually packed and ready to ship within 5 business days. Our trusted partners handle packing and fulfillment with the same attention to detail we bring to curation. Once shipped, you’ll get a notification email with a tracking number to follow your package right to your door.

Note: Your order may face delays if suppliers are closed for holidays, inventory counts, or similar reasons. If you don’t receive a tracking number within 5 business days, contact us, and we’ll assist you promptly!

After your order is processed (3-5 business days) and shipped, it typically arrives within 3-7 business days, depending on your location and shipping conditions, however this may vary depending on your order.

Please note that each item you order may be sourced from different suppliers, resulting in varied shipping couriers and delivery schedules. Delivery times may also differ depending on your location and any potential transit delays.

Upon shipment of your order, we will email you a tracking number. This will allow you to monitor your package’s progress and estimated delivery date.

To initiate a return, contact our dedicated customer service team. They will provide clear guidance and ensure a seamless process. Returns must be requested within seven days of the delivery date, except that returns for all Mothership products must be requested within twenty-four hours of delivery. Review our Return & Refund policy for details.

Refunds are issued to the original payment method after the return is received, inspected, and approved. 

We understand that returns may be necessary. To ensure fairness, we can only accept returns of unused and unopened items in their original condition and packaging. This allows us to process your return efficiently. Returns are subject to a restocking fee of 15% of the subtotal for the item(s) you are returning, which will be deducted from your refund amount, and you will need  to pay for all return shipping costs. Review our Return & Refund policy for details.

If your order doesn't match what you received, please contact our customer service team as soon as possible. Provide them with details and photos of the incorrect items. We will work quickly to resolve the issue and ensure you receive the correct order.

In the event of a missing or incorrect item in your order, please contact our customer service team. The team will address the discrepancy with the supplier to achieve a satisfactory resolution as soon as possible.

We understand how frustrating it is to receive a damaged package. If this happens, please take photos of the damaged packaging and the items inside, and contact our customer service team within 72 hours of delivery. We want to make this right for you and will arrange for a replacement or refund as quickly as possible.

Got questions? Need some help? You can contact us by filling out our Contact Us form. Our team is available Monday to Friday from 9 a.m. to 5 pm PST, and we will get back to you as soon as possible.